Job Description
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Desktop Admin
49040
8/4/26
Southco, Inc.

About the role

Do you thrive in a fast-paced environment and enjoy helping others? Are you passionate about technology and have a knack for solving problems? If so, then this Help Desk Administrator role at [Company Name], a leading designer and manufacturer of hardware, might be the perfect fit for you! 

What you will be doing

  • Provide exceptional technical support: You will be the first line of contact for our employees, assisting them with a wide range of hardware and software issues. This includes troubleshooting, resolving problems, and escalating complex issues to the appropriate team. 
  • Maintain a positive and efficient help desk: You will be responsible for logging, prioritizing, and tracking tickets, ensuring timely resolution and a smooth workflow. 
  • Continuously learn and adapt: You will stay up-to-date with the latest technologies and procedures, actively seeking new knowledge and sharing your expertise with colleagues. 
  • Contribute to a collaborative environment: You will work closely with other IT team members, engineers, and internal departments to ensure effective problem-solving and communication. 

How you will be making an impact

  • You will be a key player in keeping our employees productive and empowered. Your prompt and effective support will minimize downtime and frustration, allowing employees to focus on their core tasks. 
  • Your problem-solving skills will contribute to a positive and efficient work environment. By identifying and resolving issues quickly and accurately, you will help maintain smooth operations and enhance employee satisfaction. 
  • Your commitment to continuous learning will ensure our help desk remains at the forefront of technology. Your knowledge will be valuable for both yourself and your colleagues, fostering a culture of innovation and growth. 

About you

  • You possess a strong foundation in computer hardware and software troubleshooting. 
  • You have excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds. 
  • You are a proactive problem solver with a detail-oriented approach and a commitment to providing exceptional customer service. 
  • You are a quick learner with a willingness to adapt to new technologies and processes. 
  • You thrive in a fast-paced environment and are able to prioritize effectively under pressure. 

How will we reward you

  • Competitive base pay  
  • Generous time off – starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays 
  • 401(k) Savings and Investment Plan – Company makes automatic 2% contribution of eligible pay plus matching contributions of 50% up to the first 6% of eligible pay you contribute.  
  • Employee Stock Ownership Plan valued at approximately 4-6% of eligible earnings which includes dividend payments after 3 year vesting period 
  • Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high deductible health plans 
  • Company paid Life & Disability Insurance including: Short term, Long Term, and Life 
  • Great Tuition Reimbursement program to support undergraduate or graduate programs available to all employees 
Information at a Glance

Southco is the leading global manufacturer of Engineered Access Hardware with manufacturing and engineering facilities in the Americas, Europe and Asia Pacific regions. From quality and performance to aesthetics and ergonomics, we know small touches make a big difference. The people of Southco are passionate about connecting with our customers to create innovative engineered access hardware solutions aimed at enhancing the "touch points" of our customers' products. With unrivaled global supply and support, innovative products and dedicated people, Southco provides customers throughout the world with the broadest line of high quality Access Hardware Solutions on the market today for applications in the Networking, Telecommunications, Computer, Automotive, Aerospace, Mass Transit, Off-Highway/Construction, RV/Caravan, Industrial Machinery, Marine and HVAC industries.

Benefits we offer our employees:
·    Generous time off – starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays
·    401(k) Savings and Investment Plan – Company makes automatic 2% contribution of eligible pay plus matching contributions of 50% up to the first 6% of eligible pay you contribute.
·    Employee Stock Ownership Plan valued at approximately 4-6% of eligible earnings which includes dividend payments after 3 year vesting period
·    Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high deductible health plans
·    Company paid Life & Disability Insurance including: Short term, Long Term, and Life
·    Great Tuition Reimbursement program to support undergraduate or graduate programs available to all employees

You may apply for this position online by selecting the Apply now button. Southco provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Southco complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment.