Job Description
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Contractor
Req Id:  48255
Posting Start Date:  10/29/25
ICW Medford

About the role

The Support Technician is responsible for implementing and maintaining hardware and software on the network and at the PC stations. They are accountable for maintaining the security systems, telephone systems and peripherals, keeping all systems up and running.  Works well with different levels of management and plant supervisors as well as employees.

Perform all duties in accordance with our mission to provide the finest quality and most unique innovative products, while ensuring high overall consumer satisfaction. Employees are expected to demonstrate consistent attendance, a high level of safety, quality consciousness, an attitude of continuous improvement, attention to the cleanliness of the shop and buildings and the ability to work as a team in your department and company-wide. 

What you will be doing

  • Advise management on procuring hardware and software
  • Maintain all facets of the company network including PC stations and peripherals
  • Maintain and program telephone system
  • Order products as advised
  • Operate and maintain digital printing press
  • Troubleshoot computer and/or electrical problems
  • Provide network hardware support
  • Maintain security systems
  • Maintain microwave/wireless infrastructure
  • Maintain fire suppression system
  • Some lifting required
  • Set up new employee computer system
  • Educate new employees regarding security systems
  • Consistently work on process improvement
  • Active member of the safety committee
  • Conduct safety tours and orientation with all new employees
  • Maintain safe and clean working environment by complying with procedures, rules, and regulations
  • Contribute to team effort by accomplishing related results
  • Other duties as assigned

About you

Education: High School Diploma or GED

Experience:Two to Three years related experience

Skills/Abilities: Communicate effectively both verbally and in writing, with personnel from all departments. Computer literacy and excellent organizational skills

How will we reward you

  • Competitive base pay  
  • Generous time off – starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays 
  • 401(k) Savings and Investment Plan – Company makes automatic 2% contribution of eligible pay plus matching contributions of 50% up to the first 6% of eligible pay you contribute.  
  • Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high deductible health plans 
  • Company paid Life & Disability Insurance including: Short term, Long Term, and Life 
  • Great Tuition Reimbursement program to support undergraduate or graduate programs available to all employees
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Information at a Glance

TouchPoint, Inc is a privately held, diversified global growth company. TouchPoint focuses on acquiring and building niche, high growth manufacturing businesses where technology and human touch points make a tangible difference to the end user. The current TouchPoint portfolio is made up of an Access Hardware Platform, anchored by Southco, the leading global manufacturer of Engineered Access Hardware with manufacturing and engineering facilities in the Americas, Europe and Asia Pacific regions. Our Medical Technology Platform is known as TouchPoint Medical which consists of OEM (ITD) and Point of Care (AccessPoint) mobile carts as well as Medical Dispensing (AccessRxMD, AccessCenter and Vanas Medical).  Our Intelligent Vending Platform consists of Supply Point Systems and Vanas Engineering. In total, TouchPoint companies have over 4,000 employees and serve in excess of 80 thousand customers in nearly 100 countries throughout the world.

You may apply for this position online by selecting the Apply now button. TouchPoint, Inc  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.