Job Description
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Supv I - Customer Service
Req Id:  47942
Posting Start Date:  6/4/25
TouchPoint Medical

About the role

We are seeking a technically minded Customer Service Supervisor to oversee daily operations, manage escalated customer issues, and own high‑volume order and technical inquiries.

What you will be doing

  • High‑Volume Email & Inquiry Management
  • Key Account Management & Business Development
  • ERP, CRM & Excel Reporting
  • Technical Interpretation of Engineering drawings
  • Team Coaching & Development
  • Capacity Planning & Process Improvement
  • Cross‑Functional Collaboration with Sales, Engineering, Operations and Quality

How you will be making an impact

You’ll leverage ERP (Syspro), CRM (Salesforce) and advanced Excel to deliver data‑driven support, while coaching your team, identifying new business opportunities and partnering with Sales, Engineering, Operations and Quality to continually improve our customer experience.

About you

  • Bachelor’s degree in Business Administration, Engineering or related field.
    3+ years in technical customer service, order‑management or ERP‑centric roles—supervisory experience preferred.
  • Hands‑on proficiency with Microsoft Excel (pivot tables, VLOOKUP/INDEX‑MATCH, filters, basic macros).
  • Proven experience using Syspro (or similar ERP) and Salesforce (or similar CRM).
  • Technical aptitude to read and interpret engineering drawings and BOMs
  • Excellent written communication—comfortable handling dozens of complex emails daily.
  • Strong leadership, analytical, organizational, and multitasking skills in a fast‑paced environment.

  • Preferred:

    • Experience identifying and qualifying new business opportunities through customer interactions.
    • Demonstrated success coaching and developing junior team members.
    • Basic supply‑chain knowledge (lead times, MOQs, safety stock).
    • Multilingual capabilities (e.g., Spanish, French‑Canadian) a plus.

     

How will we reward you

  • Competitive salary plus performance‑based bonus
  • Comprehensive health, dental & vision insurance
  • Paid time off, holidays and professional development
  • Friendly, collaborative and technically driven culture
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Information at a Glance

TouchPoint, Inc is a privately held, diversified global growth company. TouchPoint focuses on acquiring and building niche, high growth manufacturing businesses where technology and human touch points make a tangible difference to the end user. The current TouchPoint portfolio is made up of an Access Hardware Platform, anchored by Southco, the leading global manufacturer of Engineered Access Hardware with manufacturing and engineering facilities in the Americas, Europe and Asia Pacific regions. Our Medical Technology Platform is known as TouchPoint Medical which consists of OEM (ITD) and Point of Care (AccessPoint) mobile carts as well as Medical Dispensing (AccessRxMD, AccessCenter and Vanas Medical).  Our Intelligent Vending Platform consists of Supply Point Systems and Vanas Engineering. In total, TouchPoint companies have over 4,000 employees and serve in excess of 80 thousand customers in nearly 100 countries throughout the world.

You may apply for this position online by selecting the Apply now button. TouchPoint, Inc  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.